Information About Membership

---

· Helpline services are for the vehicle and not for the person.

·  Helpline service is available in Delhi NCR or PAN INDIA as per Membership only.

·  Maximum validity of 10 years of age from the date of manufacturing. OnRoads reserves the rights to terminate all such subscription without any notification for failure to compliance to its terms of Vehicle age and fair use policy.

. Fixed Number of RSA will Provide every year as per Onroads Membership every year.

·  Vehicle-to-vehicle towing is dangerous, and may cause further damage to the vehicles, hence, we discourage vehicle-to-vehicle towing unless deemed required. Towing shall be provided by Cranes and the charges for the same shall be borne by the client as per actual.

·  It is mandatory for the customer to produce the membership details to avail the services. If the vehicle is repairable on road, towing/dropping will not be provided. Towing shall be provided to the nearest service station by our Service Vans only to those vehicles which are easily towable at additional cost i.e., *Rs 55.00 per Kilometer.

·  For heavy vehicles, towing shall be provided by crane at additional cost. Rates as per agreed by the clients.

·  Fuel up to 5 liters at actual cost will be provided under the case of emergency. Fuel rate is subject to the rate of fuel in the respective city and availability. CNG and other gases/octane fuel is not provided under this service agreement.

·  CNG and other gases/octane fuel is not provided under this service agreement.

·  Tube repair/tube less tyre repair services shall be provided at actual cost, depending on total number of punctures in the tube/tube less tyre, the per puncture repair cost is variable and depends upon area to area. Service Charge will also be payable. Rs. 99/- will be charged extra in case of 2 deflated tyre.

·  Vehicles older than 12 years shall not be accepted. In case the member registrations were taken erroneously; the same will be refunded provided that no service is availed.

·  Company will try and ensure to provide service within the stipulated time of 29 minutes; however the company is not responsible for any delay caused by conditions beyond the control of company like traffic jams, riots, road block, route diversions, rain, any natural calamities, rallies, etc.

·  In case of misuse of services, non-payment of services charges, misbehavior, helpline services shall/can be cancelled/stopped without any prior notice. The company reserves the right to do so without prior intimation.

·  Company is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation.

·  The Company shall not be liable for any claims/refunds whatsoever. Rarest claims in extreme cases if any shall not exceed the residual value on per day prorate basis of registration period of the services fees paid by the customer. The damages and claim if any shall not be more than the amount paid by the client.

·  for similar faults, services will not be provided more than twice consecutively. Helpline service usage i.e., number of available service and tenure i.e., validity is subject to the service package subscribed by the customer. The same varies from city to city and are different subject to annual packages.

·  The customer or his representative will have no claim against the company or its representative either civil, financial or criminal in nature pursuant to this helpline service in respect of death or injury of the customer or any other person or loss or damage to any other property caused by or due to equipment failure, negligence, breakdown, accident or fire on utilization of services during the validity of helpline services or at such time while the vehicle is under the process of repairs carried out by the company`s representatives.

·  Company reserves the right to file a claim/suit against the party / person / company whose cheque gets dishonored for whatsoever reason. Membership will be activated only after additional payment towards cheque bouncing charge.

·  Deals and discounts are offered by garages and other partners on their own for the promotion of their respective brands. OnRoads does not guarantee the quality of service and is not responsible for any claims and/ or damages that could arise, if any, from availing these offers and deals.

·  If helpline service is availed without card activation or non-availability of card, a service charge of Rs. 499.00 (Rupees Four Hundred and Ninety Nine Only) will be charged. (Non Refundable).

·  Helpline service is not valid for any commercial vehicle unless approved by the service provider under a separate term sheet.

·  One membership is valid for one vehicle only.

·  All disputes subject to jurisdiction of Delhi only.

· Helpline services are for the vehicle and not for the person.

·  Helpline service is available in Delhi NCR or PAN INDIA as per Membership only.

·  Maximum validity of 10 years of age from the date of manufacturing. OnRoads reserves the rights to terminate all such subscription without any notification for failure to compliance to its terms of Vehicle age and fair use policy.

. Fixed Number of RSA will Provide every year as per Onroads Membership every year.

·  Vehicle-to-vehicle towing is dangerous, and may cause further damage to the vehicles, hence, we discourage vehicle-to-vehicle towing unless deemed required. Towing shall be provided by Cranes and the charges for the same shall be borne by the client as per actual.

·  It is mandatory for the customer to produce the membership details to avail the services. If the vehicle is repairable on road, towing/dropping will not be provided. Towing shall be provided to the nearest service station by our Service Vans only to those vehicles which are easily towable at additional cost i.e., *Rs 55.00 per Kilometer.

·  For heavy vehicles, towing shall be provided by crane at additional cost. Rates as per agreed by the clients.

·  Fuel up to 5 liters at actual cost will be provided under the case of emergency. Fuel rate is subject to the rate of fuel in the respective city and availability. CNG and other gases/octane fuel is not provided under this service agreement.

·  CNG and other gases/octane fuel is not provided under this service agreement.

·  Tube repair/tube less tyre repair services shall be provided at actual cost, depending on total number of punctures in the tube/tube less tyre, the per puncture repair cost is variable and depends upon area to area. Service Charge will also be payable. Rs. 99/- will be charged extra in case of 2 deflated tyre.

·  Vehicles older than 12 years shall not be accepted. In case the member registrations were taken erroneously; the same will be refunded provided that no service is availed.

·  Company will try and ensure to provide service within the stipulated time of 29 minutes; however the company is not responsible for any delay caused by conditions beyond the control of company like traffic jams, riots, road block, route diversions, rain, any natural calamities, rallies, etc.

·  In case of misuse of services, non-payment of services charges, misbehavior, helpline services shall/can be cancelled/stopped without any prior notice. The company reserves the right to do so without prior intimation.

·  Company is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation.

·  The Company shall not be liable for any claims/refunds whatsoever. Rarest claims in extreme cases if any shall not exceed the residual value on per day prorate basis of registration period of the services fees paid by the customer. The damages and claim if any shall not be more than the amount paid by the client.

·  for similar faults, services will not be provided more than twice consecutively. Helpline service usage i.e., number of available service and tenure i.e., validity is subject to the service package subscribed by the customer. The same varies from city to city and are different subject to annual packages.

·  The customer or his representative will have no claim against the company or its representative either civil, financial or criminal in nature pursuant to this helpline service in respect of death or injury of the customer or any other person or loss or damage to any other property caused by or due to equipment failure, negligence, breakdown, accident or fire on utilization of services during the validity of helpline services or at such time while the vehicle is under the process of repairs carried out by the company`s representatives.

·  Company reserves the right to file a claim/suit against the party / person / company whose cheque gets dishonored for whatsoever reason. Membership will be activated only after additional payment towards cheque bouncing charge.

·  Deals and discounts are offered by garages and other partners on their own for the promotion of their respective brands. OnRoads does not guarantee the quality of service and is not responsible for any claims and/ or damages that could arise, if any, from availing these offers and deals.

·  If helpline service is availed without card activation or non-availability of card, a service charge of Rs. 499.00 (Rupees Four Hundred and Ninety Nine Only) will be charged. (Non Refundable).

·  Helpline service is not valid for any commercial vehicle unless approved by the service provider under a separate term sheet.

·  One membership is valid for one vehicle only.

·  All disputes subject to jurisdiction of Delhi only.